Most frequently asked questions about the computer monitor software

Q:  Does Computer Monitor Software really run invisibly?
A:  Absolutely!  You can setup options to run this Software so it doesn’t show up in the Taskbar, Task Manager (when Ctrl+Alt+Del is pressed), or when Alt+Tab is pressed.  When in Stealth Mode, the software runs invisibly in the background!

Q:  I accidentally hit the Stealth Button, how do reopen the software?
A:  If you are using the unregistered version, press and hold Control + Alt + L.  This will open a login (password) window where you can enter your password.  The password is case sensitive!  If you haven’t entered a password yet, just click the OK button on this window.  If you are using a registered version, contact us for assistance.

Q:  Is it legal to run monitoring software on company computers?
A:  The law is on the employer’s side.  You own the computer and you can monitor xxx.

Q:  How do I hide the splash screen when tha Software starts?
A:  The splash screen only shows on unregistered versions and will disappear automatically when the software is registered.

Q:  Can I save to another computer on my network?
A:  You can save the database across almost any network setup.  Click the DB Options button on the main window, then the Database Location tab to change the database location.

Q:  The 10 day trial version expired, what now?
A:  After the 10 day trial version has expired, White Box will no longer monitor what happens on your computer.  The Main Window will open allowing you to either register or ‘Stop Monitoring’ (this completely closes White Box).  If you have White Box starting with Windows, and you don’t want to register, you should select the don’t start with Windows option.  If you don’t want to register you should also run the uninstall program included with White Box.

Q:  How do I monitor other computers on the network?  Can my settings apply to all computers?
A:  You will need to install the program you are using on each computer and set up the options for each computer.  This is done to allow for highly customizable settings on a per computer basis.  Setting up the preferences only takes about a minute.

Q:  Will the Software log all active windows?
A:  Yes!  The Software logs all active windows even if there are no keystrokes!  Best of all, active windows are only logged if the person using the computer actually uses them.  We have witnessed a security loophole in programs like this software which can cause them to crash videos.  With this software this isn’t a problem!

Q:  What if I don’t want the software to log certain applications?
A:  No problem!  You can set up a ‘Block List’.  eBB will ignore applications in the Block List and not save records for that application.

Q:  What are the default settings I should use?
A:  When you purchase the software, we will send you a link to a web page that contains our recommendations for program options.  The help file also contains basic recommendations for settings.

Q:  I am using the trial version and the software appears visible why?
A:  First, you need to turn on all the Stealth options. We have this off initially to make access to the software easier.  After you have set the Stealth options, click the Stealth button on the main window.  The software will then appear to close, but it’s really monitoring your computer!  To access the software again, press and hold the “Control, Alt and L”  keys.  You will be prompted with a login window.   If you set a password enter it; otherwise, just click ‘OK’.

Q:  The active and inactive time fields add up to be a second less than the elapsed program time, why?

A:  The software monitors time usage by fractions of a second.  When saving time information, the usage is rounded.  If, for example, a program’s elapsed time was 21 seconds and its active and inactive time were 10 seconds each, their real values were probably something like 10.25 seconds and 10.45 seconds respectively.

Q:  I installed the software on my computer and want to uninstall it, help!

A:  Just run the uninstall program included with the software. (Note: The software can not be running on your computer. You must stop the monitoring process from the file menu.)  This can be done by:

– Opening White Box (Using the hotkeys to get the login window)
– On the login window, enter your password (if you set one) – click OK.
– When the main window opens, click the file menu item; then click Stop Monitoring.  This will shutdown White Box.
– Run the uninstall program.

Q:  Someone installed the software on my computer and want to uninstall it, help!

A:  You must contact the person who installed the software on your computer. We have no way to know what codes they used.

Q:  Don’t you feel guilty about creating software this powerful?

A:  The software originally started out as a way for us to monitor our time spent on various aspects of our work day, to increase our productivity and to restore information lost during power outages, without having to retype the lost information.  We quickly realized that due to its unique ability to provide complete and accurate information about computer usage, we felt other companies could benefit from it as we have.  Furthermore, we firmly believe that employers and parents have the right to know what happens on their computers.

Q:  I ordered White Box what happens now?
A:  After receiving your order, we mail CD’s in order of reception.  If you supplied us with special shipping instructions we will mail the White Box package to the address you specified.  Otherwise, we mail the White Box package to your business address.  If you decide that you want the White Box package shipped to a different location, immediately go to our Secure Server order page and provide us with your name and special shipping instructions.  We will merge the two orders into one and ship to the requested address.  You will not be charged twice.

The White Box package is labeled as “Confidential”.  The package we mail includes the White Box CD, with all installation files for Windows 95/98/ME (including Dcom95.exe and Mdac_typ.exe), a Recommended Setup Guide and a Quick Setup Guide.  The included setup guides will help you configure White Box to take full advantage of its stealth capabilities.  If you selected Overnight delivery, we will mail the CD the same day we receive the order, if made before 5PM PST (U.S.).  We try to ship all CD’s out the same day via USPS, however there maybe a one-two day delay (depending on order volume) for orders that didn’t request Overnight shipping.

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